All return requests must be made within 30 days of delivery.
To verify you are eligible to make a return, please contact Customer Service at: 1-813-231-9631.
We will explain your options and issue a Return Authorization (RA) number. Returns will not be processed without a valid RA number.
Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.
Returns resulting from customer order error will be charged a minimum of 20% restocking fee and freight charges both ways.
All fees will be deducted before a credit or refund is issued.
Special order items cannot be returned.
ORDERS DAMAGED DURING SHIPPING:
In the event your shipment is damaged in transit, we advise you to refuse delivery.
It is imperative that the equipment is fully inspected at the time of delivery and noted on the delivery receipt.
As the recipient, you may spend as much time necessary to uncrate or remove packaging, to ensure the product is in acceptable condition.
If there is a possibility of minor repairs or "cosmetic" damages, Customer Service can assist with ordering replacement parts or panels and initiating your freight claim.
It is important that you save all packaging materials and/or take photos of the damages in case the freight carrier would like to inspect the damaged merchandise after delivery.
Please contact Customer Service at 1-813-231-9631 by the end of the next business day to report a refusal, so that we may promptly place a replacement order for you.
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be re-consigned to a new address or returned to the manufacturer. A second return shipping charge will be added to your bill. Please contact Customer Service at 1-813-231-9631 in the event of redelivery or re-consignment.
If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees. The only exception is for damaged equipment refused at the time of delivery. Any custom order may be cancelled only before it enters the production period at the manufacturer.